The Sunrise Difference

There are more than 3,000 agencies at your disposal when it comes to accounts receivable management services in the U.S. So why choose Sunrise Credit Services, Inc.?

Sunrise is an industry leader.

We stand above the crowd because we know your individual needs are paramount and the relationship between you and your customers is unique. Accordingly, we start from a listen-first approach so we can offer you customized service programs that utilize the latest technology for top tier results.

Ultimately, our goal is a mutually profitable, long-term relationship with you—one that helps you not only collect your receivables but retain customers and protects your brand.

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You Build Your People and They Will Build your Business

It all starts with our people. From our family owners and executive team to our newest hires, our personnel are our greatest asset. We’ve always believed, “If you build your people, they’ll build your business.”

The hands-on leadership and values-oriented management style of the Doane family has firmly established a culture with high standards for performance and an unequivocal commitment to integrity.

Our executive-level team and managers bring deep experience to your business needs. Our EVP-level executives average more than 30 years in the industry, our AVP and VP-level execs average 20 years, our Group Managers average 15 years and our Unit Managers average at least 5 years.

Furthermore, we fast-track our new hires to expert status through their training at the Sunrise Family of Companies University (SFCU).

This is our very own, one-of-a-kind, state-of-the-art program modeled after university curriculum created by collection professionals with more than 35 years of industry experience. All new hires receive 85 hours of initial training through SFCU to equip them with the knowledge and skills necessary for success in the constantly changing world of credit and collections.

The commitment does not stop there. Additional electives and required courses are offered. All Sunrise team members are encouraged to complete the entire 175 hours of coursework, earning them a Certified Debt Collection Professional Degree (CDCP) from SFCU, after which they may move on to our Masters Degree (MDCP) and Doctorate Degree (DDC) programs. You’d be hard-pressed to find a similar professional educational program among the other accounts receivable management agencies out there.

Across the board and from top to bottom, it’s the education, experience and expertise of the Sunrise team that translates into consistent, top-tier results for you.

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Our Client-Obsessed, Service-Focused Philosophy

At Sunrise Credit Services, Inc. we don't provide a set of prepackaged, off-the-shelf services.

And we’re not interested in meeting you to offer a “canned” sales pitch.

Instead, we are interested in meeting you and your staff to determine how we can best function as an extension of your company and improve your customer experience. By gaining a clear understanding of what you are looking for in an organization, we can design a customized program to give you exactly the kind of service that best fits you and your company. And by customized program, we mean exactly that. As a full-service agency, we have the resources to handle projects of any scale, from providing temporary backup for your own capabilities to being an ongoing, outsourcing solution.

Those resources, marshaled on your behalf, are centralized in one 45,000-square-foot facility—no branches, no subsidiary offices. A single, centralized office and call-center operation allows us to maintain a level of internal control that simply cannot be achieved by larger, multi- branch organizations that divide your services among multiple locations and management teams. Since a centralized operation is both more efficient and more cost effective, we can reinvest a greater portion of our revenue back into better technology and quality and management processes. For you, this means maximized management support, more highly trained personnel, more hands-on processes, better quality customer representatives and managers and better resources focused on your accounts—altogether resulting in better client service and higher customer satisfaction.

As our client, you have 24/7 access to our management team, including the extensions and cell phone numbers of all management in charge of your projects. When you call during business hours, you are assisted immediately by our client service department. Our client service number never rings to voicemail because we know how important client service is to our partners.

What’s more, through our sister companies, NetTel USA and Sunrise Capital Management, we can also help you meet your customer relationship management and funding goals with a truly comprehensive suite of services.

Compliance Culture + Quality Assurance = Brand Protection

Sunrise Credit Services, Inc. understands the value of compliance as it impacts our clients’ reputation, as well as our own. We have invested millions of dollars to fortify this department as a strength of our company. We believe that it is important to have our staff remain neutral. For that reason, our compliance staff reports directly to the General Counsel/Chief Compliance Officer, and not operations. There is a strong personal commitment to high quality from everyone involved, in addition to over 80 years of collective customer care experience.

Quality Assurance falls under the guidance of our Training and Development Department. In concert with Collection Managers listening to calls live, our Speech Analytics tool tracking key words and scripting, our Quality Assurance Department listens to every agent on the phone multiple times a month. They are scored and graded and it is a component of their pay package. Quality Assurance is a Sunrise Credit Services, Inc. Guarantee.

Our General Counsel/Chief Compliance Officer ensures implementation of all such policies and procedures, as well as continued emphasis on training agents to provide the best customer experience while maximizing performance for our clients. Your reputation and brand, as well as our own, are always at stake. We will never forget that.